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TERMS & CONDITIONS
SHIPPING POLICY
DANIEL
& LADE
1- All suit orders are shipped from our finishing studio in London with the exception of Shoes shipped from our shoe making facility in Spain via registered courier service and need to be signed for. Once posted we’ll email you the courier website address & tracking number and you could track the progress of your purchase online.
2- We take great care in packaging your garments but cannot guarantee how the courier service will handle your package. Sometimes the creases fall out during transit and you need to press/dry clean your clothes before first use.
3- We offer combined shipping for multiple items.
4- We will ship your order to your address. If it comes back undelivered, you will be responsible for any reshipping or rerouting fees.
5- Courier service will not deliver to P.O. Box Address or APO/FPO/PPO’s.
6- In our experience generally any customs duties would not be incurred in Canada, UK, US & Australia. However, we advise all customers to make their own enquiries to confirm possible liability for import duty/tax/fee and are responsible for any payments thereby incurred.
7- Our Standard lead time is for garments is 8-10 weeks and 4-6 weeks for shoes. If you need your garments on a deadline you may ask for 4 weeks Expedited Delivery. The cost of this service is an additional 25% to the normal price of the garment being expedited. We will make every effort to ensure delivery by the deadline. However, if due to any unforeseen circumstances we are unable to meet the delivery deadline, we’ll make a full refund of this extra (25%) charge.
We want you to be happy each time you shop with us. We offer you “absolute satisfaction ” quality standards in addition to your automatic right of cancellation . This means that if you are unhappy with your purchase because of measuring error on our part, you can cancel the order and we will give your free replacement. (You will not be charged for any additional shipping or handling fees for replacement shipments)
REPLACEMENTS, RETURNS OR EXCHANGE POLICY
CUSTOMS POLICY
.In our experience generally any customs duties would not be incurred in UK, US & Australia. However, we advise that all customers enquire about possible liability for import duty/tax/fee and are responsible for any payments there of.
CUSTOMER SERVICES
We are devoted to serving the needs of our current and prospective clients and will respond to any questions, comments, or concerns within 24 hours. If you have any problems or queries, please don’t hesitate to email us. Our email address is info@danielandlade.co.uk.
CALL-OUT/CONSULTATION FEE
We are happy to arrange a private home or office visit to our clients if outside of our normal purview. Visits outside of the standard coverage incur a £200 charge for a 45-60min consultation and £150 for regular consultations in-store. Fees are based per client as multiple clients mean longer time except if pre-discussed with visiting atelier.
Charges are normally waived if client orders but will be billed if no order is placed.
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Visits involving travel will need to be agreed with client and all additional travel costs covered by client.
EXTRA LARGE SIZES
This can be tailored for you and in most cases won’t cost more except for exceptionally different cases… Simply enter your measurements and we will be able to tell if you’d need to pay more. In most cases, if you are taller than 6ft 7In, or have chest size 48In and above, you will require extra cloth, and in turn, cost slightly more.​
LEAD TIME
Standard Lead time for tailoring is 8-10 weeks for garments and 4-6 weeks for shoes. We understand you want your items sooner; however, being a bespoke handmade item, time is spent making the item. Please also allow for unseen circumstances (cloth/material delay), which will be duly communicated if it arises.​
RUSH SERVICE​
Our standard lead time is 8-10 weeks, if you want your garments sooner, you’ll pay an extra 25% on the standard price of the item or all items despite any original discount you might have received. Rush lead time is 3-4 weeks. We cannot offer anything sooner than this.​